knitCompanion crashes when making a project or piece.

If you are making a project or cropping a piece and get returned to the desktop, then you have encountered a known issue with Apple’s PDF support.  This issue was introduced in iOS 5, and affected about 3% of PDFs.  iOS 6 fixed 95+% of the issues but a few still remain.

Essentially, if the insides of the PDF are structured in a way apple doesn’t like, the system crashes. The issue is not visible to your eye when you view or print the pattern.

The good news is there is an easy work around!

On a PC, use Adobe Reader and a free PDF print driver such as PrimoPDF or CutePDF.

  1. From your PC, open the PDF in question in Adobe.
  2. Tap Print, and then under Advanced select Print as Image.
  3. Select Primo or Cute as your print driver (this will produce a NEW PDF file instead of printing to paper)
  4. Select On Screen viewing as your desired target (this is especially easy in Primo)
  5. Use the new PDF you’ve created with kC and your problem will be solved!

On a Mac, use Automator and optionally a paid app to reduce the size of the PDF.

  1. Open Automator and create a new workflow.
    1. Workflow Step 1: “Get Specified Finder Items” (enter original PDF file here)
    2. Workflow Step 2: “Render PDF Pages as Images” (select 200dpi and maximum compression)
    3. Workflow Step 3: “New PDF from Images” (enter a new name for your regenerated PDF)
  2. Run Workflow.
  3. Optionally, send the resulting PDF to PDF Squeezer to further reduce size (this is a paid app and it will reduce image quality a tad but significantly reduces file size as well.  knitCompanion is not associated with any third party app).
  4. Save Workflow for future use.
  5. Use this new PDF with knitCompanion and your problem will be solved!

If you would prefer to fix the PDF using your iPad, you can do so using the following steps:

  1. Take a screenshot of each page of the PDF using your iPad screenshot mechanism
  2. Use an app such as PDFProvider, CamScanner, etc to convert your screenshots (found in your Camera Roll on the device) to PDF.  Please note, knitCompanion is not associated with any third party app mentioned.  Different apps may have different features and different prices.  Please visit our Ravelry Group if you’d like to learn what apps others are using and why.
  3. Use the new PDF you’ve created with kC and your problem will be solved!

Please feel free to contact us with further questions at info@knitCompanion.com, or submit a Support Ticket if needed.

 

 

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